Frequently Asked Questions

Here you will find some of the questions that are most frequently asked (FAQs) about Lili Waste’s business waste collection and recycling services. If you can’t see the answer you are looking for, please call us on 0345 50 50 50 and we’ll be happy to help.

Why Choose Lili Waste Services?

Lili Waste provides dependable and cost-effective recycling and waste collection services nationwide. With over 10 years of industry expertise, we prioritise customer satisfaction by ensuring prompt, hassle-free recycling and waste solutions. Our commitment to reliability means you can count on timely collections, flexible delivery options, and no delays. Plus, with no call centres, you’ll always speak directly to our friendly, knowledgeable team—our average wait time to get through is just 6 seconds. We know how important it is to have a waste collection service you can trust.

With Lili Waste, you get:

  • Affordable and reliable waste collection services across the UK
  • Over 10 years of industry experience
  • No call centres or frustrating wait times—just real people ready to help
  • Fast, dependable delivery and collection services
  • Customer-first approach, ensuring your needs are always our priority
  • Cost-effective solutions that help you save without sacrificing quality
  • Trust Lili Waste for all your waste collection needs and experience the difference in reliability,

Let us make your recycling & waste solution easy and effective—get a free quote or call us to get started today!

Is There a Charge for Bin Delivery?

No, we provide free bin delivery across the UK. Whether you need a single bin or multiple bins for your business, we ensure timely and efficient delivery at no extra cost. Our service areas are nationwide, making it easy for you to access our high-quality bins without worrying about delivery fees.

Let us make your recycling & waste solution easy and effective—get a free quote or call us to get started today!

Do You Charge for Bin or Container Rental?

No, there are absolutely no charges for commercial bin or container rentals. We ensure that businesses can easily access our services without worrying about rental fees. Whether you need bins for waste disposal, recycling. We make it cost-effective and convenient for you.

Let us make your recycling & waste solution easy and effective—get a free quote or call us to get started today!

Do You Provide Free Waste Audits?

Yes, we provide free waste audits for businesses. Our expert sales team will assess your waste and recycling streams to identify areas for improvement. We then develop tailored solutions that meet the specific needs of your business, helping you optimise waste management and enhance sustainability.

Request a call back with one of our friendly waste experts today to schedule your free waste audit! Let us make your recycling and waste solution easy and effective. If you already know what you need, get your free quote now to get started!

How Do You Dispose of Waste and Recycling?

We provide zero-to-landfill recycling and waste collections, ensuring that all waste is diverted from landfills and processed for maximum reuse. Our commitment to sustainability ensures that your waste is managed efficiently and responsibly, reducing environmental impact through the recycling of materials like paper, plastic, metal, and glass.

By partnering with dedicated reprocessing facilities and energy-from-waste sites across the UK, we ensure that your waste is diverted from landfills and processed in an environmentally friendly manner.

Why Choose Our Zero-to-Landfill Services?

  • Reduce Waste: Minimise your business’s environmental impact by implementing effective waste reduction strategies.
  • Improve Recycling Rates: Enhance your recycling efforts with our tailored waste management solutions.
  • Sustainable Partnerships: Collaborate with facilities committed to sustainability, ensuring your waste is handled responsibly.

Have you heard about the new legislation for simpler recycling? Read more now to understand how it impacts your business!

Contact us today to learn more about how our zero-to-landfill waste collections can benefit your business and contribute to a greener future!

How Quickly Can We Set Up an Account?

We provide same-day account setup to get you started without delay. Our efficient onboarding process ensures that you can access our services quickly and begin benefiting from our solutions right away.

Why Choose Our Same-Day Account Setup?

  • Fast and Convenient: Enjoy a hassle-free setup process, allowing you to start using our services without waiting.
  • Immediate Access: Get immediate access to your account and our full range of offerings.
  • Dedicated Support: Our team is here to assist you every step of the way, ensuring a smooth transition.

Don’t let delays hold you back. Contact us today to set up your account and start enjoying our services instantly!

How Long Does It Take to Receive the Bins?

We deliver waste bins within 3-5 working days, ensuring you receive the bins you need promptly. For urgent requests, next-day delivery is also available upon request, providing you with flexibility and convenience.

Why Choose Our Bin Delivery Service?

  • Timely Delivery: Count on us for reliable delivery within 3-5 working days, so you can manage your waste effectively.
  • Next-Day Delivery Option: Need bins in a hurry? For urgent requests, next-day delivery is also available upon request
  • Wide Range of Bins: We offer a variety of bins for residential and commercial use to suit your waste management needs.

Contact us today to schedule your bin delivery and experience our efficient service firsthand!

How Can I Contact You for Questions or Service Changes?

You can easily contact our friendly customer service team by phone, email, live chat on our website, or through our social media channels.We pride ourselves on our responsiveness, answering phone calls within 6 seconds and responding to emails within just a few hours. Unlike our competitors, who may leave you waiting in long phone queues for assistance, we ensure that your enquiries are handled promptly and efficiently This ensures you receive the quick assistance you need for all your enquiries.

How to Reach Us:

  • Phone: Speak with our team with an average wait time of just 6 seconds.
  • Email: Expect a prompt response within just a few hours.
  • Live Chat: Use the live chat function on our website for immediate assistance.
  • Social Media: Connect with us on our social media platforms for quick inquiries.

Contact us today for immediate assistance and let us help you with your needs!

Do You Offer Bin Washing Services?

Yes, we provide bin washing services tailored to your needs, either on a scheduled basis or as needed. Our dedicated team ensures that your bins are thoroughly cleaned and sanitised, promoting a healthier environment for your home or business.

Why Choose Our Bin Washing Services?

  • Flexible Scheduling: Opt for regular cleaning or request services as needed to fit your schedule.
  • Thorough Cleaning: Our team uses high-quality equipment and eco-friendly cleaning products to ensure your bins are spotless and hygienic.
  • Health and Hygiene: Regular bin washing helps eliminate odours and prevents the buildup of bacteria, contributing to a cleaner environment.

Contact us today to learn more about our bin washing services and to schedule your first clean!

Do You Offer Site Visits and Risk Assessments?

Yes, we offer free site visits and risk assessments to ensure compliance and safety at your premises. Our experienced team conducts thorough evaluations to identify potential hazards and ensure your operations meet regulatory standards.

Benefits of Our Site Visits and Risk Assessments:

  • Compliance Assurance: Ensure your business adheres to all relevant safety regulations and industry standards.
  • Tailored Solutions: Receive personalised recommendations based on the specific needs of your site, helping you implement effective safety measures.
  • Peace of Mind: Knowing that your premises have been assessed by professionals can provide reassurance to you and your employees.

Contact us today to schedule your free site visit and risk assessment, and take the first step towards a safer working environment!

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