Commitment to Excellence in Fleet Management
At Lili Waste Services, we pride ourselves on maintaining a high standard of safety, efficiency, and customer service across all aspects of our operations. With a growing fleet of 5-Star DVS-rated vehicles, we are dedicated to innovation and sustainability while ensuring our drivers and operations are protected at every turn.
In 2017, we identified a need to enhance fleet safety and operational transparency. Most of our drivers are lone workers, and we were keen to address potential risks and vulnerabilities, from safety concerns to handling complaints and insurance claims. That’s when we partnered with Fleet clear, adopting their advanced vehicle camera systems and technology to improve driver protection and peace of mind.
Enhanced Driver Safety and Customer Assurance
Fleetclear’s four-way camera systems were the first step in transforming how we approached fleet safety and service transparency. At the time, we faced challenges with false claims and complaints about damage caused by our vehicles. However, once the cameras were installed, we quickly saw the benefits:
Complaint Resolution: We’ve been able to close down 9 out of 10 complaints immediately by providing clear evidence that exonerates our drivers.
Operational Proof: Cameras allow us to demonstrate access issues, such as blocked bins or obstructions, directly to customers with video or photographic evidence.
With the entire Lili Waste fleet now equipped with Fleetclear’s DVR camera system, we’ve gained full 360-degree coverage and live tracking capabilities. This system also serves as a valuable training tool, allowing us to review incidents and continuously improve best practices among our drivers.
Taking Fleet Management Further with Fleetclear Connect
Recently, we integrated Fleetclear’s Connect platform into our operations, consolidating all vehicle safety technology, CANBus, and tracking data into a single solution. This end-to-end system offers real-time tracking, operational safety monitoring, and advanced analytics, enabling us to:
- Access detailed insights into driver behavior, vehicle performance, and fuel efficiency.
- Reconstruct events quickly, with the ability to search and share specific footage in minutes.
- Conduct remote health checks on the camera systems to ensure continuous operation.
The platform’s comprehensive suite of tools has streamlined our compliance, reporting, and incident investigation processes, saved time and improved efficiency.
A Partnership Built on Trust
Our partnership with Fleetclear has been instrumental in supporting our growth and commitment to safety. Their after-sales support and responsiveness have been second to none. Whenever we’ve faced technical challenges, Fleetclear has consistently delivered quick and effective solutions.
Having a partner like Fleetclear that understands our needs and provides a dependable service makes all the difference. Their technology has empowered us to protect our drivers, improve transparency, and optimize our fleet operations, creating a true partnership we can rely on.
